Return Policy

At Johanna Decor, we are committed to providing our customers with high-quality products and exceptional service. If for any reason you are not satisfied with your purchase, we offer a 7-day return policy from the date your order is delivered.

To qualify for a return, the item must be in its original condition, unused, with all tags intact, and returned in its original packaging.

A full refund will only be issued if the product received is defective or if there was an error with your order. If there is no defect or order error, the refund will only be processed after the returned product has been received and inspected to confirm that it meets the requirements of our return policy.

Return Process

1. Contact us by email at sales.joahannadecor@gmail.com.
2. If the product is defective, please provide photos showing the issue.
3. Include your order number and the reason for the return.
4. Once your request is reviewed, we will provide you with the return address and instructions for sending the product back in its original packaging.
5. After we receive the returned item, we will inspect it to make sure it meets our return policy requirements.
6. If the return is approved, a refund for the product price will be issued within 3–5 business days.

Please note that original shipping and handling fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.

Johanna Decor reserves the right to refuse any return that does not meet the requirements of this policy or that is returned after the 7-day return window.

If you have any questions about our return policy, please contact us at sales.joahannadecor@gmail.com. We will be happy to assist you.